Getting Started with Honey

Frequently Asked Questions

Optimising with Honey

How long will the integration take for our store to go live on Honey?  

Currently there is a queue of stores waiting for the integration required to get live on Honey. This process may take a few weeks, but rest assured our team will be in touch with you once your store page is live. 

What does it cost to partner with Honey?

There is no set up cost or fees to partner with Honey, however we do require a minimum commission of a 3% to partner. To enable our points-based loyalty component Honey Gold, we require a minimum commission of 5% or greater.   

Can we optimise with Honey through a commission increase? 

We would love to work more closely with your brand through a commission increase! This would enable us to offer a higher and stronger rate of Honey Gold loyalty for our members. 

Honey Gold increases are a great way to boost KPIs such as revenue, conversion rate and average order value due to the higher points earning potential available for members. They are more likely to go ahead and complete their checkout with this added incentive.  

To go ahead, simply serve the commission increase through the network, and Honey Gold will update automatically. 

What is Honey Gold?

Honey Gold is our points-based loyalty programme that turns passive shoppers into active buyers by giving our members the opportunity to earn points back on their purchases, which can then be built up over time and exchanged through Honey for gift vouchers. It’s a gamified experience where shoppers can earn 1–X% back on their orders (= our commission rate). Honey Gold works to strengthen brand loyalty, resulting in increased conversion rates.

What is Honey's reach? 

Honey currently has 30M+ members globally, with 2.9M members in the UK. 

Honey is available for members globally, and our loyalty component Honey Gold is live in the following 16 countries: US, UK, AU, CA, IN, DE, ES, FR, IT, NL, IE, AT, BE, FI, PT, and SE.

Our search and discovery platform joinhoney.com attracts 20M+ visits globally per month, with 2.7M visits in the UK. 

What paid placement opportunities are available? 

We don't currently offer bookable on-site placements, but our team are always looking for opportunities to connect our merchants with our members. For now, the best way to do this is to optimise via offering branded codes and by engaging in our loyalty programme, Honey Gold. 

How can we get Honey Gold loyalty live? 

Honey Gold automatically activates for partners who offer an average commission rate of 5% or greater. 

If you are not currently offering a 5% commission and would like to enable Honey Gold, please send the offer through the network and respond to this email. To run increased rates of Honey Gold upwards of 5% to further incentivize purchases, simply serve the new rate in the network and Honey Gold will update automatically. 

How quickly can codes go live? 

We aim to get codes live within 24 hours, however there can be delays during busy periods. You can keep an eye on your joinhoney.com store page to see when the code is live. 

Alternatively, the Deals Team (merchantsupport@joinhoney.com) can schedule codes to go live at any requested start date.  

What exposure can we get from running a commission increase and/or an exclusive code? 

Whilst we do not book or guarantee exposure in favour of a more personalized and relevant member experience, running Honey Gold and Honey Branded Codes will increase your chances of featuring across our search and discovery site joinhoney.com and on our mobile app (currently live in US, UK, France, Italy, Spain, Netherlands, Germany, Portugal, Australia and Canada). 

Joinhoney.com gets 20M+ visits globally and is entirely algorithm led based on which stores are performing well for our members, who is optimizing strongly with us and who is giving our members good value.  

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Can we set up a Honey Branded Code? 

Definitely! Once created on your side, you can submit the Honey Branded Code details directly to our deals team through this form and the code will be scheduled to go live on Honey on your requested start date.

Please find below examples of Honey Branded Codes you can offer:   

  • A long term, sitewide offer that tends to perform best (HONEY10 for 10% off)

  • A code with a minimum spend threshold (HONEY15 for 15% off £100) 

  • A code for free shipping (HONEYFREESHIP) 

  • A new customer only code (HONEYNEW)

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